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Remote and Smart Hands
A trained technician in front of your rack, on your ticket
Scheduled work and break-fix response in facilities your team can't reach quickly—executed to your instructions and documented as we go.
Overview
Remote infrastructure fails in ways that need a person standing in front of it. A server that won't come back from a reboot, an optic that needs swapping, a console session that has to be opened locally. Sending your own engineer means a flight or a four-hour drive. We're already close.
We work from your ticket, not from assumptions. Before we touch anything adjacent to the device in scope, we confirm. After the work, you get photos of what we found and what we changed, attached back to the ticket.
What's included
Reboots, power cycling at the device or PDU, and hard resets
Hardware swaps: drives, power supplies, fans, memory, optics, line cards
Optic and transceiver installation and replacement
Console, serial, and KVM access on your behalf
Cable and connector reseats, patch changes, and cross-connect verification
Media changes and tape handling
Visual inspection: LED and alarm status, indicator lights, airflow, physical damage
Equipment receiving, unboxing, and staging
RMA handling—receipt of the replacement, return shipment of the failed unit
Escort and vendor supervision inside your cage
What you receive
Deliverable
Written confirmation of the work performed, referenced to your ticket number
Deliverable
Before-and-after photos
Deliverable
Serial numbers of any hardware installed or removed
Deliverable
Escalation to your on-call engineer when the fix falls outside the agreed scope
Engage us when
Your gear sits in a facility that's hours from your nearest engineer
A scheduled task needs hands on-site and you'd rather not burn a travel day
Something breaks at 2am and the remote console isn't answering
A vendor needs escorting and someone has to watch what they do
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